Cannot EVER Get Through to Retentions

Good Day

I have tried to call your retention's team on multiple occasions to convert my line to a prepaid as my contract is expiring next month. The first two calls I waited 16 minutes each time before I had other matters to deal with. I am on the phone, waiting, as I type this review. It has been 37 minutes and counting.

I have THREE contracts with you....a RED VIP+ , Top Up & Data.

I am willing to shut all three down if this is the kind of service a RED client receives.

Not happy.