Cannot deactivate SMS Roaming

My SMS roaming cannot be deactivated, since Friday the 20th of April. I cannot make any calls, receive calls or use data for 4 days now. Nobody at Vodacom seem to be able to help me and my query is been sent from one department to the next. I have made several calls to Customer Care with no help and The Vodacom Absa Towers Shop in Joburg CBD 011- ********** have raised and INC ********** 15413 & Service Request 1- ********** ********** , but nobody in IT can remove my pending status, and my incident has now been has now been escalated to Retail North, by Isabel Pereira.