SS
Siyabonga S
1 reviews | Active since Feb 2014
10 Jan 2023, 07:52
Cannot claim
This is more of an enquiry, I would like to know the reason why I cannot claim on a phone that was ****** on 16 December and Vodacom cancelled my insurance on December 28 as per the call center agent. I have been trying to claim in December but your phone (*** ) was not answered. All your email addresses (*** and ***) listed online are undelivered as well . I also couldnt go to any store as I was working the whole of December.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jan 2023, 08:24 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2023, 08:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Jan 2023, 19:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2023, 19:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided. Regards Consumer Website Team
Best regards,
SS
Siyabonga S's updateReviewer Update
18 Jan 2023, 15:49Hi,
I did get a response from Themba (Complaints). The reason why my claim was denied is because my insurance had expired on the 3 of December 2022 and no longer the day that I was told by the call agent. Things get more complicated as I got an SMS on the 8th December saying "As a valued Vodasure customer, you are currently covered for theft of your new device. This is your last month of free cover. To continue this cover for only R40, click here ... ". As per Vodasure that SMS is interpreted as "a reminder that you are not covered but have an option to continue with the cover within 30 days". I will have to get Ombudsman insurance to interpret the SMS for me. Because of that SMS, I never added the phone to my household insurance because it clearly sad I was covered for the month.
I did get a response from Themba (Complaints). The reason why my claim was denied is because my insurance had expired on the 3 of December 2022 and no longer the day that I was told by the call agent. Things get more complicated as I got an SMS on the 8th December saying "As a valued Vodasure customer, you are currently covered for theft of your new device. This is your last month of free cover. To continue this cover for only R40, click here ... ". As per Vodasure that SMS is interpreted as "a reminder that you are not covered but have an option to continue with the cover within 30 days". I will have to get Ombudsman insurance to interpret the SMS for me. Because of that SMS, I never added the phone to my household insurance because it clearly sad I was covered for the month.
SS
Siyabonga S's update18 Jan 2023, 15:49
Reviewer Update
Hi,
I did get a response from Themba (Complaints). The reason why my claim was denied is because my insurance had expired on the 3 of December 2022 and no longer the day that I was told by the call agent. Things get more complicated as I got an SMS on the 8th December saying "As a valued Vodasure customer, you are currently covered for theft of your new device. This is your last month of free cover. To continue this cover for only R40, click here ... ". As per Vodasure that SMS is interpreted as "a reminder that you are not covered but have an option to continue with the cover within 30 days". I will have to get Ombudsman insurance to interpret the SMS for me. Because of that SMS, I never added the phone to my household insurance because it clearly sad I was covered for the month.
I did get a response from Themba (Complaints). The reason why my claim was denied is because my insurance had expired on the 3 of December 2022 and no longer the day that I was told by the call agent. Things get more complicated as I got an SMS on the 8th December saying "As a valued Vodasure customer, you are currently covered for theft of your new device. This is your last month of free cover. To continue this cover for only R40, click here ... ". As per Vodasure that SMS is interpreted as "a reminder that you are not covered but have an option to continue with the cover within 30 days". I will have to get Ombudsman insurance to interpret the SMS for me. Because of that SMS, I never added the phone to my household insurance because it clearly sad I was covered for the month.