Cannot cancel/change upgrade
I have spent over 1hr on hold for the online department, does it exist? I ordered an upgrade yesterday online but want to change the plan selected and device. No one can help me and no one answers! worst service ever! Want to cancel my contract all together now but cant even do that without getting through to a department that does not answer!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Dec 2017, 08:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2017, 08:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
11 Dec 2017, 13:08Still no contact has been made
's update11 Dec 2017, 13:08
Reviewer Update
Still no contact has been made
Vodacom's replyOfficial
11 Dec 2017, 13:44Good Day Jessica Kyunghee Fenwick
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved as per our telephonic conversation.
Regards
RO
Best regards,
Vodacom's reply11 Dec 2017, 13:44
Official
Good Day Jessica Kyunghee Fenwick
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved as per our telephonic conversation.
Regards
RO
Best regards,