ED
Ed D
1 reviews | Active since Sept 2023
17 Sept 2023, 08:15
Cannot cancel recurring international data bundle: Grand Theft
I am working in the UAE and have a local number. I keep my RSA Vodacom number ***) for family and RSA business. Every week Vodacom allocates me a Vodacom Travel data bundle for R99, something which I do not want. I have tries numerous times to cancel this, via Tobi, phone calls and emails to customer care. ALL TO NO AVAIL. I cannot find any other means to communicate with Vodacom to get this stopped. I am seriously considering porting my number to a different service provider. @Vodacom: please respond within 5 working days or lose my business.
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Vodacom's replyOfficial
17 Sept 2023, 10:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Sept 2023, 10:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ED
Ed D's updateReviewer Update
20 Sept 2023, 17:37I received a "private" reply on this website from Vodacom stating that they have rep**** via e-mail to me. Of course, this did NOT happen. Nothing in the Inbox, nothing in Spam ... The clock is ticking Vodacom ... 2 days to go
ED
Ed D's update20 Sept 2023, 17:37
Reviewer Update
I received a "private" reply on this website from Vodacom stating that they have rep**** via e-mail to me. Of course, this did NOT happen. Nothing in the Inbox, nothing in Spam ... The clock is ticking Vodacom ... 2 days to go