CM
Confidence M
1 reviews | Active since Aug 2012
03 Oct 2017, 23:09
Cannot cancel recurring data bundle online
I have Vodacom too up contract and I was surprised with higher invoice and they indicated that I have activated 1G month to month by *111# of which I have not done that. However, I want to cancel the subscription via my Vodacom and *111# but no options to cancel. Why there is activation but no cancellation . My number **********
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Replies (2)
Vodacom's replyOfficial
04 Oct 2017, 06:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Oct 2017, 06:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Oct 2017, 14:46Dear Client
There is a request to cancel the recurring data bundle on our system. Once again, we would like to apologise for any inconvenience caused.
Kind regards
RJ
Best regards,
Vodacom's reply06 Oct 2017, 14:46
Official
Dear Client
There is a request to cancel the recurring data bundle on our system. Once again, we would like to apologise for any inconvenience caused.
Kind regards
RJ
Best regards,