CANNOT CANCEL MY CONTRACT OR COMPLETE THE CANCELLATION PROCESS

MY COMMENTS TODAY have now been in a Vodacom store in Cavendish - i came in this morning and the staff here called **********. They assured me i would get a call back.

No call.

I came in again at 12 and am still sitting here. We called the call centre again. and i was held on the line for them to resolve - and they cut me off.

I am now completely astounded as i cannot even cancel?? not sure what to do??

MY FOLLOW UP ON 28 JAN Wow - Vodacom's private reply was that they tried to contact me. I rep**** right away that the reason for my Hello Peter Review was that there is NO signal in my area and asked that they try WhatsApp or email me. I have not seen a missed call and they certainly have not made any further effort to reach me. This is truly astounding i cannot even cancel with them and they have made no effort to address the issue. I pay them R26 000 per year and have been a customer for 25 years and there is no effort or interest in addressing my problem. Can anyone advise what legal action i can take to expose vodacom for exploitative business practices. I must believe this falls directly into the Consumer Protection Act and i would like to escalate the matter. Can anyone help.

MY REVIEW ON 26 JAN I am a RED VIP Customer. I pay R2 200 per month. I have been a Vodacom customer for 25 years. What i get: - an apple iPhone that could not be repaired 13 months into the contract simply because wifi and bluetooth stopped working - no voice or data signal in my home or suburb - Vodacom does not have a tower in Claremont Upper Cape Town - I have tried to cancel my contract since October last year (terminating in January 2022) - but they have no record of it because every time i try to cancel they try upsell a new contract but: * they did not have iPhone 13 stock * they don't have a contract option that competes with my MTN Skye contract * they say they will call me back - but 4 operate call centre contact experiences and about 10 hours on the phone I am again waiting for feedback.

BUT - i still do not have cancellation confirmation.

So now i am beyond my initial contract term, they have still not confirmed my cancellation and have yet to call me back.

This is beyond bad service - it feels like corporate theft by a service provider that charges me a lot but cannot deliver even the most basic service in my area i.e. signal.

I think this deserves a review by the industry ombudsman. I would value someone who can direct me to get the legal recourse i deserve.