cannot cancel my contract

<p>I have been trying to change my contract to pre paid since august last year. Each time I call in to cancel I get my reference number and am told to switch my phone off on the last day of the month and the next day I will be on prepaid. This month is the third time I have tried and failed. All that happenes is I receive a credit note from which my next few months debit orders come off. I understand it's not within vodacoms best interest to cancel a contract, but I don't remember it being in my contract that I will never be able to cancel??? To add on, they have now suspended my line as well so I cannot even call cancellations nor can I receive any calls. I have being trying to resolve this for 4 days now and have just been told "we are having issues and talking to the bosses to sort it out" but NOTHING has been done! This lack of customer service is out of control. I went into gateway store today to try resolve this (where the most helpful person was the security guard from enforce trying to keep order in the queuing system) and was informed that my contract still wasn't cancelled but however the agent said he would unsuspend my line (if it was that easy I'm not sure why this wasn't done 4 days ago) this would take 2 hours and once it was done he would call me on my partners phone to come back in where he would cancel the contract immediately. I am still waiting for a call and my line is still suspended. </p> <p> </p> <p>If there are technical issues that is understandable, but COMMUNICATE!!!!! Nobody employed by vodacom has the slightest interest of helping me resolve this and absolutely no sense of urgency, even though it's been 7 months. But as long as they have a customer it's fine, no matter how unhappy they are because apparently there's no getting out. So if you don't plan on keeping your contract with vodacom for the rest of your life, rather don't take one out with them. </p>