Hellopeter
Share Your Experience
AA
Alex A

1 reviews | Active since Mar 2009

11 Dec 2020, 06:29

Cannot cancel expired FTTH contract

Appears almost impossible to cancel an expired FTTH contract.

0
Replies (3)
Vodacom
Vodacom's reply11 Dec 2020, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

AA
Alex A's update14 Dec 2020, 11:47
Reviewer Update
@vodacom @vodacom111 It is now a month since I sent my cancellation request to Vodacom. They, or Altron, are still deciding when they will react. Meanwhile another month is billed. They do not have a cancellation dept. This function is outsourced to Altron and they just keep billing whilst we suffer for months to get them to do anything. There should be a law against this kind of exploitation.
Vodacom
Vodacom's reply20 Dec 2020, 11:09
Official
 Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted with your cancellation request and provided feedback via email. Should you require further assistance, kindly contact our fibre support team on ***(free call from Vodacom sim) or email ***. 

We apologize for the inconvenience and the service experienced. 

Regards, 

Vodacom Consumer Website Team 

Best regards,