CANNOT CANCEL CONTRACT VODACOM . *****ING MONEY.

Worse than Poor. Disappointing not helpful at all. After numerous times following all required processes to cancel contract. Vodacom does not assist me and keeps on billing me for a service I don't use and trying to cancel. My account falls in arrears and then they block the cancellation until I pay just to be told they processing and then I get invoiced again. This is affecting my well being as I have high blood pressure and this just ads extra stress everytime I try to talk to a consultant. *** 10GB *** 1GB Time Line: 26 June 2020 Sent cancellation letter to customer care 11:48 AM No response 3 July 2020 Re-sent cancellation letter to customer care 05:10 PM Vodacom auto reply requesting ID, bank details,adress 05:13 PM Sent through requested documentation and detail. 06:28 PM 4 July 2020 Vodacom apparently tried to get hold of me and sent email to phone cancellation department #0025DaFFU2BWE9W6 (Nosiphelo Magqagqana) 6 July 2020 Phoned 3x times. 2x cut-off. 3rd time got hold of consultant to take my query. She reverted me to customer care and after 10mins. got option to call me back. No call back. Emailed them same day 09:30 AM to request cancellation and contact me. 10.36 AM Rep**** on that mail requesting bank detail. They will forward the request to cancellations internally. (Noluvuyo Mgwangqu) I rep**** with bank detail at 10:50 AM Customer care confirmed that cancellation request was sent to cancellations at 11:45 AM 6 August 2020 I Mailed customer care to confirm cancellation as I realized there was still data on the sim. 01:49 PM Customer care rep**** and requested. ID, address and Vodacom account number. 01:49PM I rep**** with info as requested. Consultant (Wendy September) contacted me at 05:32PM #0025EaFF2DNK5NMY She Emailed me 05:47PM to verify my account and confirmed cancellation request sent to cancellation department. 10 August 2020 Vodacom invoice for R288.01 for August after pleading since 26 June 2020 to cancel the contract. 10 September 2020 Vodacom invoice for R676.90 for September after pleading since 26 June 2020 to cancel the contract. Mailed Vodacom, once again notifying that the contract is still not cancelled. 1 Itumeleng (Sighed and said had sinusses). Which was clearly a body language saying I don't want to help.