BM
Basil M

1 reviews | Active since Jan 2014

01 Dec 2023, 15:02

Cannot cancel contract

Hi there firstly I'd just like everyone to no do no join or sign a contract with vodacom because you'll never be able to cancel it in your life. On the 4th of October 2023 I went to vodacom centurion to cancel Mt contract because when we phone vodacom they said we must go to the shop and cancel it there, so we went, everything was done we even received an sms stating that the contract has ended the 4th October 2023, but still you deducted money the end of October and then now again the end of November, I've just come from vodacom centurion my ticket number was (S163) the guy there cannot help he says contact vodacom, very convenient noone can help you so vodacom is going to deduct money again the end of this month because noone can help you so to everyone out there don't take out a contract I'm talking with experience I've got proof, s+>t service.

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Replies (1)
Vodacom
Vodacom's reply04 Dec 2023, 09:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team