VS
VIRGINIA S
1 reviews | Active since Mar 2016
02 Mar 2016, 17:27
CANNOT CANCEL CONTRACT???
AFTER REPEATED PHONE CALLS TO VODACOM & BEING ASSURED THAT THEIR TECHNICAL DEPARTMENT WILL BE CONTACTING ME IN TWO DAYS AND SOME 2 MONTHS LATER NO RESPONSE - CANT CANCEL CONTRACT TILL JAN 2017 DESPITE NO SERVICE DELIVERY - CANT CANCEL UNLESS 3 PEOPLE IN MY HOUSEHOLD HAVE THE SAME PROBLEM? CANT CANCEL CONTRACT UNLESS A TECHNICIAN COMES & CONFIRMS MY COMPLAINT?? GOING AROUND IN CIRCLES? WHO CAN I CONTACT TO SORT?
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Vodacom's replyOfficial
03 Mar 2016, 07:31Hello GINGIN,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Mar 2016, 07:31
Official
Hello GINGIN,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,