Cannot cancel cellphone contract - Losing money

Item: Vodacom
Rating: 1

I have tried a few times to cancel my Vodacom account but have been unable to. I feels like is is deliberately being made difficult to cancel a contract, because it is a loss of business for Vodacom I am losing money every month and I cannot use a cent of the contract.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Jul 2024, 08:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply03 Jul 2024, 08:10

Official

's updateReviewer Update

19 Aug 2024, 11:43

Good day,

I received the email and have rep**** to firstly provide the required details and secondly, to follow-up multiple time. Kindly advise?

's update19 Aug 2024, 11:43

Reviewer Update

Good day,

I received the email and have rep**** to firstly provide the required details and secondly, to follow-up multiple time. Kindly advise?