WC
Winston C

1 reviews | Active since Oct 2015

09 Aug 2016, 18:45

Cannot call 111 blocked. Contract *****?

<p>Vodacom incorrectly captured my contract. In an effort to have same corrected. I have been calling 111. Now I cannot dial anymore as it says I have exceeded my calls to 111 for this month. May only call again on 02 September 2016. Had they not **********ly captured my contract, I would have no reason to call 111. I want my issues resolved immediately. I have posted numerous complaints, the only response was a 1minute call on Saturday for more detail and a promise to call back. Still waiting.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Aug 2016, 05:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team