1 reviews | Active since May 2016

08 Jan 2018, 21:42

Cannot buy more data

No matter what I do, while on holiday and out of Wi-Fi, I simply am unable to buy any data bundle to top up my contract. **** poor service. I will be moving anywhere else!

0
Replies (2)
Vodacom
Vodacom's reply09 Jan 2018, 06:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply09 Jan 2018, 11:42
Official

Dear Customer,

We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.

Your query was addressed and as discussed telephonically, the matter has been resolved.

Regards,

Vodacom Consumer Website Team

Best regards,