DS
Dominic S

1 reviews | Active since Jul 2011

28 Nov 2017, 07:40

Cannot buy from Vodacom app

You force us to use the terrible Vodacom app if we want to get 2x bundle promotion, but it won't allow me to buy. If I use *111# it allows me to buy, but I can't get 2x offer that way. Vodacom customer care Gateway told me it will be sorted out within 48 hours, that was 2 weeks ago. Nothing. Contact ends in 3 weeks time, guess I won't be renewing unless this gets fixed today.

0
Replies (4)
Vodacom
Vodacom's reply28 Nov 2017, 08:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

DS
Dominic S's update28 Nov 2017, 10:55
Reviewer Update
I've just checked, I've got 3 business contracts expiring in December 2017. None of them will be renewed if this isn't resolved immediately. I included a screen shot of the app message in my original review.
Vodacom
Vodacom's reply10 Dec 2017, 10:18
Official

Dear Dominic

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

DS
Dominic S's update11 Dec 2017, 10:30
Reviewer Update
Dear Lucian Sans-Souci, I received your SMS, but it makes no sense to say that my number is not listed as a Master Account Holder. 1: I am the official company proxy for Vodacom matters and multiple proxy letters have been issued to Vodacom over the years. 2: I have personally handled all upgrades for the company for the last 10 years. 3: I am able to purchase data/minutes/SMS bundles galore, via USSD *111# menu. This last point is the most valid. If my number is not listed as a Master Account Holder, why am I permitted to make purchases against my post paid company bill via USSD, but not via the app? And, I used to be able to use the app to purchase data etc, only the "new style" app has prevented me from doing so, and in particular, now that the 2x data bundle offer is only available via the app. You need to lift what ever restriction there is on my number without further delay. You will see that I have given notice to cancel my number already, and the 2 other business accounts have not yet been upgraded, pending the outcome of this.