Cannot buy data bundles

Let me log another complaint because nothing was done the first time. I have logged a fault S3-9J32D-D2ZCL. I was supposed to send a screen shot to [Email Removed] This I did the very same day. No reply or feedback. Now I am being told - 4 days later - when complaining - there is s huge backlog. Resend the screenshot to [Email Removed] you may receive service much quicker.<br> <br> All of this poor service is sickening. You should be ashamed of yourselves - especially since you have the right to change contract amounts and increase costs!!!!!