1 reviews | Active since Feb 2017

28 Apr 2021, 15:42

Cannot buy data because of a stupid recurring bundle that I don’t even need!

By far the biggest inconvenience from this network. I’m being told to wait for the next coming month to cancel a recurring data bundle that I have no use for! I cannot top my airtime up and buy MORE data than what the bundle is worthy due to this inconvenience because if I do the amount automatically gets deducted with the recurring bundle amount! Now I have to stop working because of this stupid setting where I need to be cognisant of a 3 day rule before the top up date (as if I have the time to sit and count down the days ) to cancel this bundle! I want to purchase a 10g bundle and I’m being told I can’t because of this mess!!! How difficult is it to override a setting on YOUR platform for a client to purchase MORE data to support YOU??? Gosh I’m vexed

What’s more is I’ve tried previously to cancel this nonsense and clearly those efforts were futile, on top of that, the network in my area is Soooooo poor!!!

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Replies (1)
Vodacom
Vodacom's reply29 Apr 2021, 07:47
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team