1 reviews | Active since Mar 2011
Cannot buy ad hoc data in last month of contract?
<p>This is the last month of my mobile contract, and, as requested, I have given 30 days notice to convert to prepaid, as I wish to change my service provider. Yesterday, I received an SMS to say that my data had run out, and I went through the process of trying to buy additional data via my phone, but I have not received any notifications that the data has been loaded. At the same time my out of bundle spend is creeping up. When I called the call centre this morning, I ws advised that I cannot add ad hoc data the month before my contract converts to prepaid. So for the rest of this month, I am paying for data at out of bundle rates. Seems like a good last chance to make as much money as possible. If I hadn't already decided to move to another service provider, this would have been the last straw. What a despicable practice. Thanks for nothing, Vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
