Cannot believe this still happens!

Service requests for weeks and no one is able to help, I get transferred from department to department, even speaking to a supervisor, Tracey, who is adamant that a telecommunications company doesn't have the technology to receive or forward on emails instead of forcing people to find fax machines! All I need is a contract to prove that I bought a phone through them. I honestly was told that there was nothing to be done. I find the service, the attitude and the lack of problem solving disgusting. I even asked them to forward me on to evaluate their horrible service and they directed me to voice passwords?!? Obviously management needs to be informed of their employees misdirecting unhappy clients' calls to push up happy customers numbers. Forced to tears, I will NEVER renew another Vodacom contract and will def encourage others to do the same.