1 reviews | Active since Jun 2012
Cannot add top up airtime on contract
I recently took out a data contract with Vodacom and was assured that I will be able to add a recurring top up of airtime on the sim and this will be reflected on my monthly bill. I took out the contract and when I queried with Vodacom I was told that because it was data sim no airtime could be added on a re-curring basis. I can however add this monthly but the payment is via credit card which is not ideal.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Sunjith
Kindly be advised we have responded to you via email with feedback.
Regards,
Rudi-Jo Le Roux
Dear Sunjith
Kindly be advised we have responded to you via email with feedback.
Regards,
Rudi-Jo Le Roux
