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Sunjith S

1 reviews | Active since Jun 2012

05 Mar 2018, 15:43

Cannot add top up airtime on contract

I recently took out a data contract with Vodacom and was assured that I will be able to add a recurring top up of airtime on the sim and this will be reflected on my monthly bill. I took out the contract and when I queried with Vodacom I was told that because it was data sim no airtime could be added on a re-curring basis. I can however add this monthly but the payment is via credit card which is not ideal.

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Replies (2)
Vodacom
Vodacom's reply05 Mar 2018, 16:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Mar 2018, 14:22
Official

Dear Sunjith

Kindly be advised we have responded to you via email with feedback.

Regards,

Rudi-Jo Le Roux