CV
Charmaine V
1 reviews | Active since Sept 2011
25 Oct 2016, 13:25
Cannot add data bundle
<p>Yesterday I requested that the recurring data bundle on one of my contracts be changed to a different size from 1 November. </p> <p> </p> <p>As I have run out of bundle data for this month and do not want to pay out of bundle rates, I want to add a once off data bundle. I have tried this on the app, the website, using USSD and through the call centre. On the self service chanels I get no error message so assume it went through successfully but no data has been loaded. </p>
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Vodacom's replyOfficial
25 Oct 2016, 13:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2016, 13:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,