Cannot access my accounts

I have few problems with my vodacom numbers and just can't seem to get it fixed. Tried to do it myself online but have now seemingly reached dead end everywhere. Online profile is locked. Call centre operator said he reset the password and I should have a notification on the next few minutes. That was half an hour ago. My voicemail stopped working. Phoned the agent who reset it and said she will call me back in 30 minutes to test it. She only called back 2 days later! The voice mailbox was reset and when I dialled in the recorded voice said I will get a sms to confirm when it is done. Still waiting days later. Still get same message whenever I dial in. Some back-office guy tried to call me twice while I was in meeting and then sent me a SMS telling me that my request is now closed. To add to all this frustration the security questions and processes drives me nuts. So I did what they recommended and registered for voice password and slogged trough the 10 minute process to do it. Did it help? Apparently not. This mornings call prompted me for my cell number and my voice password and still the operator asks me for my cell number, id, and security questions. Now stuck everywhere