Cancels orders without reason or notifying the client

I app**** for a contract that was online exlusive, received 3x sms stating that credit vetting has been approved on Thursday 10/08/2023. Waited for a call from the online agents to verify the order and details. On saturday 12/08/2023 i called in only to find out that the order was cancelled, but there is no specific reason given and it does not show who cancelled the order. I requested for it to be resolved still on saturday,but was told by the agent that the office whom deals with this only works Monday to Friday, i then stated i want an answer before 10am today and she promised high and low that she will contact me before 10am and till now she has not called.

I was not once between Thursday and Saturday been contacted to advise of why it was cancelled, i did not receive any notifications of the cancelation and to add now i get promised feedback and the agents still do not call you back as promised. They want me to re-apply and have a second credit check done on my name for a fault that was caused by Vodacom by cancelling my order without giving me any notification of it.