HD
Herman D

1 reviews | Active since Dec 2011

07 Apr 2022, 07:37

Cancels number without notification - massive losses as a result

Vodacom unilaterally and without notification cancelled my number and recycled it to someone else. I use this number to access business banking and will not be able to conclude a business transaction because of this. I received no notification. The call centre put down the phone when I insisted that this be resolved. Will be taking all my business elsewhere. They happily accepted my airtime recharge of this number.

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2022, 08:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team