Cancelling wrong contract
<p>I asked that my contract be cancelled due to the contract finishing and that I would like to make my number prepaid. Now vodacom has gone and cancelled my fiance's number and sent me my usual monthly airtime etc. Not sure why I had to confirm my number 3 times if you still cancel the wrong number. I want this sorted out as I will not be paying for something that I have cancelled. Need be I will reverse my debit order! I requested the cancellation on the 18th or 19th of April. The lady I spoke still confirm the 30th would be the last day of contract for my phone. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Goo day I am still waiting for someone to get back to me? I have been debited the full amount which I want vodacom to refund me as I asked for my contract to be cancelled and changed to prepaid.
Goo day I am still waiting for someone to get back to me? I have been debited the full amount which I want vodacom to refund me as I asked for my contract to be cancelled and changed to prepaid.
Dear Customer
We have contacted you and resolved your queries.
Kind Regards
DL
Best regards,
Dear Customer
We have contacted you and resolved your queries.
Kind Regards
DL
Best regards,