Cancelling with Vodacom is like trying to Solve Global warming. Not being sure if its even possible

I have been trying to get confirmation that my fibre contract notice for cancellation has been received for 23 days.

I got an email from Vodacom from lets say department 1 (Kubheka, Sifiso) on who to send my cancellation to (department 2) at the start of November. I immediately emailed my cancellation through to department 2 (Rathaba, Mahlape Patricia) with them then cc'ing me in an email requesting help from another department (now 3). Department 3 (Tshepo Leshabe) then rep**** to department 2 stating it should be sent to Department 4 and then just closing the ticket. Department 3 and 4 never rep****. I also requested assistance from AES the vodacom dealer who signed me onto the contract (Mosima legodi) with no response.

When I tried to re-open the ticket with Department 3, since I as the customer has still not been responded to since department 2, Department 3 only rep**** stating their department is not the department that should be contacted and now no longer responds at all. I Sent Vodacom Customer care the emails with no response.

In terms of my agreement with Vodacom I have proof of me giving my notice to the Department that a Vodacom representative in writing told me to do. There is no excuse for Vodacom not accepting my cancellation or replying and should they bill me for December 2019 I will come and comment hereon.

Confirming that Vodacom intentionally makes canceling their contracts as hard as they can make it. They don't have any details in the contract or on their website on the cancellation process or who to contact with staff unwilling to reroute emails to the right department.