VT
Vionne T
1 reviews | Active since Sept 2016
05 Jan 2021, 13:40
Cancelling vodacom contract impossible
Vodacom staff are not trained properly. You get different answers depending on who you speak to. How is it possible that one can not cancel a contract? I thought the National Credit Act ensured that people can cancel a contract (without paying the balance of the contract).
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Replies (2)
Vodacom's replyOfficial
05 Jan 2021, 14:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jan 2021, 14:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jan 2021, 18:24Dear Vionne Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jan 2021, 18:24
Official
Dear Vionne Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Vodacom Consumer Website Team
Best regards,