Cancelling Vodacom contract

Signing up for a Vodacom cellphone contract is easy but God forbid it reaches the end of the contract term and you try to cancel it! I spoke to Yegeshri on 02.01.2024 and 80% of the call was spent on me repeatedly saying I am not interested in other contract offerings and would like my number converted to prepaid. It was like talking to a wall, acknowledging what I am requesting but again shoving product offerings down my throat. I understand that attempting to retain a customer is normal, however Vodacom needs to train its staff to listen to what the customer is asking for without trying to upsell.