Cancelling upgrades without consent

I received an sms from the upgrades department that the manager Olga Nomnqamlezo at Vodacom is cancelled my upgrade. No one called me first to say why or what they cancelling. Just received sms's. When you call back no one knows what to do. Im a Vodacom client calling a Vodacom center and they have no idea what to do??? then i get told i dont pick up my router when they call the router number... what are they smoking. Who calls a router?!!!?!?! And now today is the 31st... stull no feedback from 15 days ago