GK
Gregg K
1 reviews | Active since Feb 2011
15 Dec 2021, 09:39
Cancelling upgrades without consent.
I received an sms from the upgrades department that the manager Olga Nomnqamlezo at *** is cancelled my upgrade. No one called me first to say why or what they cancelling. Just received sms's. When you call back no one knows what to do. Im a Vodacom client calling a Vodacom center and they have no idea what to do??? then i get told i dont pick up my router when they call the router number... what are they smoking. Who calls a router?!!!?!?!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Dec 2021, 11:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2021, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Dec 2021, 15:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the data was allocated as per the Social Media Division and the term dates fixed, as requested.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply17 Dec 2021, 15:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the data was allocated as per the Social Media Division and the term dates fixed, as requested.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
GK
Gregg K's updateReviewer Update
17 Dec 2021, 15:41so they not going to cancel my upgrade. i dont want it cancelled. i will give it to my kids to use at least.
GK
Gregg K's update17 Dec 2021, 15:41
Reviewer Update
so they not going to cancel my upgrade. i dont want it cancelled. i will give it to my kids to use at least.
GK
Gregg K's updateReviewer Update
31 Dec 2021, 07:41what must i do to get confirmation from Vodacom that this line will not be cancelled and today is the 31st? its 15days to get an answer is crazy???!
GK
Gregg K's update31 Dec 2021, 07:41
Reviewer Update
what must i do to get confirmation from Vodacom that this line will not be cancelled and today is the 31st? its 15days to get an answer is crazy???!