Cancelling upgrade with Vodacom! Pathetic service.

I've been contacted on Monday saying I'm due for an upgrade. The person does it for me over the phone and says I should receive the phone by Thursday or Friday. I have been checking the RAM tracking on Friday and it said dispatched at 8am. Around 1pm the person who did my upgrade phoned me and asked if I got my device yet, I told her no, she assured me it will be there later that afternoon. Around 3pm I phoned the courier company (RAM) and after being on hold for 15 minutes, I was told that the driver was contacted and he will be there before 4:30pm. It's now Saturday and still nothing. The driver also put a false update that he attempted delivery but no contact. RAM has been doing this numerous times over the past few weeks and months! I've discovered this after seeing other hello peter reviews about them. I've also ended up losing a day of work as a result because I had to be home to sign for the package. Very disappointing, I no longer want to upgrade, but will rather cancel my contract with Vodacom once the current one is over.