Cancelling subscriptions/ monthly recurring additional data paid for w/ a Credit Card to Vodacom is a nightmare! beware!

I have been wasting countless hours trying to cancel a recurring data bundle purchase back in April with my Credit Card on the VodaPay app. I had forgotten all about it because it does not appear on my monthly Vodacom statement not can anyone at Vodacom can see any sign of it on their system. We finally figured out it was under services.. and of course when I tried to cancel it, the vodapay app returns an error. googling a solution bring me back to a Vodacom number ***. Here again when I call, the people, while trying, seem powerless. Someone is manipulating the system to make it impossible to cancel (while hiding the transaction as much as possible) a recurring subscription hoping we'll give up. Who is ready for a class action suit? This is unacceptable.. I was only able to identify the source of the transaction many weeks later. When I try to cancel on the Vodapay app, I get the following message: Recurring card purchases Oh no! Something went wrong We're experiencing a technical issue. Please try again later. Trace ID: 8f9bf6c5c6de14fa Annoying_Telepath_***4

So here we are,. no one at Vodacom seems to be able to trace the transaction even Tobi is unable to help me to cancel the subscription; I actually get from the bot, the following message "Due to technical difficulties I'm unable to assist you at the moment try again later. ")

Vodacom, I am not impressed! you already charged me R259 x 5 months that I should be able to cancel "easily" any time. this is dishonest practice you are conducting..shame on you!