1 reviews | Active since Mar 2012
Cancelling subscription
Have you ever tried to cancel a subscription. The consultant will not allow you to do this. They will insist on renewal and in the end even if you refuse they still renew the contract. You get an sms saying it is renewed but press 3 if you want to cancel. The number 3 states that it is an invalid number. Once you press 3 again it says a consultant will call you but they never do. They also state you can call 082111 but the number is invalid???The system is flawed and is set up to frustrate you so that you give up and accept the contract. Yesterday the above happened - and I spent the entire day trying to cancel. Today I got a call to confirm my renewal. I hopefully managed to convince the guy to cancel the renewal but then I am told to phone to cancel my original subscription. That took me 24 minutes as the guy again insisted on renewing... I PRAY I HAVE NOT BEEN RENEWED AGAIN????
Please do not send me your standard reply. Your systems and the training you give your staff is flawed , probably ******* and **********. Instead of calling me try change the way your systems work or is the system made to frustrate people so that they just give in to your ********** methods. I am a specialist in corporate systems and your system is purposely setup to retain customers by frustrating them. If I could pin the person who has to take responsibility for this action , I would have reported a case of theft at the police station. This "error" happened to me in January(go back on your records) and again yesterday so no amount of calls from a consultant will assist the consumer in future. In January it cost me two months additional subscription - hopefully this time NOT.....
Please do not send me your standard reply. Your systems and the training you give your staff is flawed , probably ******* and **********. Instead of calling me try change the way your systems work or is the system made to frustrate people so that they just give in to your ********** methods. I am a specialist in corporate systems and your system is purposely setup to retain customers by frustrating them. If I could pin the person who has to take responsibility for this action , I would have reported a case of theft at the police station. This "error" happened to me in January(go back on your records) and again yesterday so no amount of calls from a consultant will assist the consumer in future. In January it cost me two months additional subscription - hopefully this time NOT.....