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Stoffel S

1 reviews | Active since May 2014

20 Oct 2021, 12:09

CANCELLING SERVICE ON MY TOPUP NUMBERS

Hi

It is absolutely unreal to get some positive feedback from Vodacom. I am of the opinion that Vodacom does not really wat to ensure a fast and effective service to their clients,

IT IS A DISGRACE TO HAVE CONTINUOUS UPDATES AS THEY DO NOT CARE BOUT THEIR CLIENTS THE FRUSTRATION YOU HAVE TO DEAL WITH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Regards

From: *** <***> Sent: Tuesday, October 19, 2021 10:50 AM To: Stoffel Strydom <***> Subject: Vodacom Customer Care Reply - Authentication Response

0
Replies (8)
Vodacom
Vodacom's reply20 Oct 2021, 14:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SS
Stoffel S's update20 Oct 2021, 15:31
Reviewer Update
Vodacom wont reply and wont update the status. They too busy with more important issues. I am extremely irritated by this kind of service. Another day has past, and no reply.

SS
Stoffel S's update20 Oct 2021, 17:48
Reviewer Update
Your legal team is unable to resolve the issue at hand. It is almost ONE WEEK now, and no response from any of your team to indicate how the matter will be resolved.
It is a real disgrace from your company!
SS
Stoffel S's update26 Oct 2021, 21:15
Reviewer Update
Vodacom has still not resolved the matter at hand. They rather go and delete your number/s as you are not a good enough customer in their eyes. They are just plainly not interested in your business if you do not comply to their standards. I will keep on reporting on Vodacom until I feel the matter is resolved in a proper way.
SS
Stoffel S's update26 Oct 2021, 21:16
Reviewer Update
Vodacom apologizes for any inconvenience, but they have no idea what inconvenience they cause by taking a one sided approach in their dealings with customers.

SS
Stoffel S's update10 Nov 2021, 09:40
Reviewer Update
YOUR NO RESPONSE TO ME IS ALSO A RESPONSE!!!!!!!!
VODACOM does not respect or honor their clients as per they many marketing promises. They cant even reactivate my cell numbers which is of no concern to them. Only that Vodacom has been bankrupted by my poor situation. Unfortunately this matter is not solved by your company yet, and I will ensure that this matter get the HIGHEST attention possible!

Regards From: *** <***>
Sent: Friday, November 5, 2021 8:42 AM
To: Stoffel Strydom <
Subject: Vodacom Customer Care Reply - Authentication Response ----- Original Message ----- From: Stoffel Strydom To: ***, *** Sent: Friday, November 5, 2021 8:40:35 AM GMT+02:00 Subject: RE: Vodacom Customer Care Reply - Authentication Response Ref: GOOD DAY I AM STILL WAITING FOR FEEDBACK ON THE ACTIVATION OF MY CELL NUMBERS????
???!!!!!!!!! Best regards,
SS
Stoffel S's update15 Nov 2021, 12:22
Reviewer Update
VODACOM will keep on ignoring you, as it is not of their concern whether you are one of their valued customers or not the amount of money spent on them is also therefore no concern. I am still watiing for them to reply to me with any positive feedback...
I will post as much as possible giving others some idea on how bad they reflect on just re instating you cellphone numbers. THEY JUST DONT CARE... this I WILL NOT END until I receive full feedback from Vodacom

SS
Stoffel S's update15 Nov 2021, 12:24
Reviewer Update
From: Stoffel Strydom
Sent: Monday, November 15, 2021 12:03 PM
To: ***; ***; ***
Subject: RE: Vodacom Customer Care Reply
Importance: High I AM STILL WAITING FOR FEEDBACK ON THE ACTIVATION OF THESE NUMBERS………………………………………………………………….. From: Stoffel Strydom
Sent: Monday, November 15, 2021 10:52 AM
To: ***; ***; ***

Subject: RE: Vodacom Customer Care Reply As a matter of fact, VODACOM will ignore each and every EMAIL I am sending on a regular basis. I will revert further in this regard as my problem has not been resolved, Regards From: Stoffel Strydom
Sent: Wednesday, November 10, 2021 9:35 AM
To: ***; ***; Stoffel Strydom
Subject: RE: Vodacom Customer Care Reply - Authentication Response: CELL NUMBER ACTIVATION YOUR NO RESPONSE TO ME IS ALSO A RESPONSE!!!!!!!!
VODACOM does not respect or honor their clients as per they many marketing promises. They cant even reactivate my cell numbers which is of no concern to them. Only that Vodacom has been bankrupted by my poor situation. Unfortunately this matter is not solved by your company yet, and I will ensure that this matter get the HIGHEST attention possible!

Regards