Cancelling orders with no reason

Poor Service

I have ordered the SIM only special on the 23rd April 2019 online regarding the deal 30 GB anytime + 30GB Bonus Anytime + 30GB Night Owl (90GB). All details have been completed successfully online.

After completing the order I received a confirmation email with a reference. On the 5 May I contacted Vodacom on ********** 4 for more than 3 times with no answer for about at least 20 minutes on each call to find out why my order has not yet been delivered. After those frustrating calls I requested call backs online regarding my order. A few days later I get contacted by 2 agents Lee Nair and Londeka.

Both agents stated that my order has been cancelled on their side and they do not know the reason why it has been cancelled. They also could not re-add the deal because the deal had been expired. They promised to contact me the same day which they did not to provide feedback on this issue.

I need answers to why my order has been cancelled or was this just a **** to attract customers to your website.