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Michelle Burger (Heystek)

1 reviews | Active since Mar 2009

11 Jun 2018, 10:55

Cancelling my Vodacom Contracts out of Frustration

This is a follow up review on Vodacom Fibre to the Home from a week ago- in response to which I received a call from a Vodacom rep assuring me the situation will be escalated and that my fibre internet will be promtly relocated to our new address. A technician DID make contact with me, but with the INCORRECT address and when I corrected them, they disappeared again, never to be heard from again. I am at a point where I want to cancel ALL 5 of my contracts with Vodacom, that is how annoyed I am that I am paying over R800/month for a service that I am not receiving and being without internet at home is debilitating to my household- both my husband and I run our businesses from home! I feel I should at least receive a credit for data on my cellphone of that amount because I am relying solely on my cell for all my internet requirements!

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Replies (1)
Vodacom
Vodacom's reply11 Jun 2018, 12:27
Official

Dear Customer

Thank you for making us aware of this issue.

We will follow up with our Upgrade team on this matter make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team