SI
Sue I
1 reviews | Active since Mar 2020
25 Mar 2020, 11:59
Cancelling my Vodacom contract
I need to cancel my vodacom contract. I have done all the necessary things and keep being promised an email with the settlement amount on it and an address to send the proof of payment and my ID. A week later I am still waiting. We are no longer in the country and will be closing all bank accounts. All we want to do is settle the final account! I have 2 reference numbers 1-*** Nhonhlanhla and Lydia ***.
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Vodacom's replyOfficial
25 Mar 2020, 13:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Mar 2020, 13:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SI
Sue I's updateReviewer Update
27 Mar 2020, 15:58And 3 days later you have still done nothing!!!!!
SI
Sue I's update27 Mar 2020, 15:58
Reviewer Update
And 3 days later you have still done nothing!!!!!