1 reviews | Active since Dec 2024
Cancelling my order with no communication
After receiving confirmation of my approval and an SMS confirming my new contract, I was asked to approve the debicheck, which I did after initially encountering issues. Despite my efforts to follow up, including multiple calls to your customer service team (approximately eight in total), I have been consistently told that I would be contacted to confirm my address and order, but no such communication has been received within the promised timeframe of 24 to 48 working hours.
On Friday, I contacted the after-sales department, where I was informed that I would be contacted shortly. However, no follow-up call was made. On Tuesday, December 10th, I spoke with a representative named Lerato, who advised that I should contact the sales team as she was unable to assist. Her response was dismissive, and her tone was unprofessional, which only compounded my frustration.
When I subsequently called the sales team, I was told that the issue lies with the confirmation team, who are responsible for processing orders. I was advised to reorder, only to be informed that the deal I was initially approved for is no longer available. This is a clear violation of the terms I was initially promised. I was explicitly told that if stock was unavailable, my order would be backtracked and would not be cancelled.
To date, I have received zero communication from Vodacom regarding the status of my order, and I have been left in the dark, having to initiate every follow-up. This lack of communication and failure to fulfill the agreed-upon terms is completely unacceptable.
Firstly, I was reassured that the issue would be rectified and that I would receive my original order, albeit with a different router. I was then instructed to wait for confirmation from the team to assist with the DebiCheck process. I received an SMS informing me that I would be contacted within 72 hours, and I followed up with an email to your team, who again assured me that a call would be made to resolve the issue.
However, despite these assurances, I received another SMS at 10:00 PM today notifying me that my order has been canceled once again. This ongoing lack of communication and the repeated cancellations are not only inconvenient but also deeply frustrating. It is clear that this situation is being mishandled and, frankly, it is unbecoming of a company with the reputation of Vodacom
Firstly, I was reassured that the issue would be rectified and that I would receive my original order, albeit with a different router. I was then instructed to wait for confirmation from the team to assist with the DebiCheck process. I received an SMS informing me that I would be contacted within 72 hours, and I followed up with an email to your team, who again assured me that a call would be made to resolve the issue.
However, despite these assurances, I received another SMS at 10:00 PM today notifying me that my order has been canceled once again. This ongoing lack of communication and the repeated cancellations are not only inconvenient but also deeply frustrating. It is clear that this situation is being mishandled and, frankly, it is unbecoming of a company with the reputation of Vodacom