1 reviews | Active since Jun 2017
Cancelling my Contract without my permission
<p>On 12 May 2017 I contacted Vocacom's cancellation department to cancel one of my old pre-paid contracts that I don't use anymore. On the 31st of May 2017 all of a sudden my contract that I use everyday does not work, when I contacted Vodacom they inform me that I cancelled my contract on the 12th of May and migrate to prepaid!!!!!! I then inform them that I did cancelled one of my old prepaid but not this one. They then said there is nothing they can do for me. I then went to a Vodacom store in Thabazimbi where the lady there inform me that there is indeed nothing they can do, but I can open a new contract. I'm a client of Vodacom for the last 18 years and this is the services you receive from them. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
As per our sms communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart
Good day,
As per our sms communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart
