MR
Martin R
1 reviews | Active since Jul 2012
01 Oct 2020, 10:03
Cancelling my contract
Its the third time I'm phoning to cancel. Speak to the consultant, yet I'm still being debited. You record my calls check the 23 June, 3 September(Zanelle) and today (Given). I'm still waiting to speak to the supervisor for 27 minutes. I dropped off, worst service error and to think I was a loyal customer since 1995.
Never choose Vodacom, I didn't have this issue with MTN- straight forward process.
Helpful (0)
Replies (2)0
Replies (2)MR
Martin R's updateReviewer Update
01 Oct 2020, 10:43Another call, put on hold 4 12 minutes . waiting 4 a reference number. Can some1 who can actually do there work call me back and cancel my contract. it's not rocked science. Out of 24 month contract. So month 2 month called u on 23rd June 2 cancel. You as a company don't call 4 written notice. I'm forced 2 call the only call centre who cannot action anything. They claim 2 b working from home. However not actually completing any tasks.
MR
Martin R's update01 Oct 2020, 10:43
Reviewer Update
Another call, put on hold 4 12 minutes . waiting 4 a reference number. Can some1 who can actually do there work call me back and cancel my contract. it's not rocked science. Out of 24 month contract. So month 2 month called u on 23rd June 2 cancel. You as a company don't call 4 written notice. I'm forced 2 call the only call centre who cannot action anything. They claim 2 b working from home. However not actually completing any tasks.
Vodacom's replyOfficial
01 Oct 2020, 10:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Oct 2020, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team