CW
Chantal W

1 reviews | Active since Nov 2014

10 Nov 2016, 10:26

Cancelling my contract but debit order goes off

<p>My contract is on my Fathers name, he cancelled his contract and went over to CellC due to disconneting his contract, he cancelled only his contarat and from the 1st November mine has been cancelled and now prepaid. After numerous calls and emails no on has done anything to rectivy this and because its on his name they will not assist me. They said they activated the contract again but til today its not done. I run my own business and this is having bad impact on my business. Vodacom is useless and unhelpfull. They can not prove that instruction was given to cancel my contract and wont contact us to resolve. You only deal with *********** call centres and no manager wants to assist.</p>

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Replies (2)
Vodacom
Vodacom's reply10 Nov 2016, 12:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CW
Chantal W's update14 Nov 2016, 09:38
Reviewer Update

Awesome Stuff, so Vodacom phones me the same day I posted my complaint, said they will look into it and get back to me. Same as what was said by the call center and GUESS what? I am still waiting for a call, feedback, my data? Which was paid for???? Vodacom if you do not get back to my and have my phone sorted by close of business today I will take matters futher as my business is suffereing through this and will be going to the CPA