LM
Lincoln M
1 reviews | Active since Feb 2021
04 Feb 2021, 09:07
Cancelling fiber subscription
I have tried cancelling for Vodacom fiber subscription from November last year. Every time I call consultant I am been told that a new SR number is lodged or my request will be escalated.
To date I am still paying for fiber that I am not using, it has come to point where I need to beg Vodacom to cancel my subscription.
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Vodacom's replyOfficial
04 Feb 2021, 10:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2021, 10:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team