MC
Maureen C

1 reviews | Active since May 2021

19 May 2021, 04:39

Cancelling expired 3 contracts at vodacom since Jan 21 and vidacom bluntly refuse

Since January 2021 I have been trying to cancell 3 contracts at vodacom, the 2 year contract expired and after several phone calls from myself to vodacom, it has still not be done, this is highly frustrating as I have explained several times, that the phones and contract expired, I don't want to renew it as I can no longer afford it, and still vodacom keeps deducting the money's and refusing to cancell these contracts by bluntly ignoring what I tell them, I am in desperate need for vodacom to stop the 3 contracts as instructed several times via phone calls, this is terrible customer service by forcing me to stay with contracts that are no more in use

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Replies (1)
Vodacom
Vodacom's reply19 May 2021, 06:43
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team