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Mpho M

1 reviews | Active since Oct 2019

19 May 2021, 09:46

Cancelling Data Contract

I have been struggling to cancel my data contract that was supposed to end at, end of March. I called in February to inform them that I will not be upgrading, I want to cancel the contract end of March. They told me to call in March. I called again in March to again inform them that I do not want to upgrade, I want to cancel. To this day I am still struggling with getting them to cancel that stupid contract. I have called and emailed with no luck. They keep on adding the data and I have told them that I will not pay them. I have been with Vodacom for over 10 years and this service that I am receiving now is of utmost disappointment. Jerr!!!!!

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Replies (2)
Vodacom
Vodacom's reply19 May 2021, 10:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 May 2021, 13:12
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records indicate that feedback was provided, your query has now been resolved.  Regards  Consumer Website Team 

Best regards,