JD
Jaco D
1 reviews | Active since Dec 2019
28 Jun 2024, 13:10
Cancelling contract from abroad
Immigrated to Australia with 1 phone contract left to close. Cancellation quote to pay is handset instalment (totally understandable) and an additional R1500 for limited data for a number not even used. Oh and adding bills to account that the department cannot see for what the invoice issued was? How many people are charged R100 extra charges, that they simply do not pick up on? And apparently their emails don't work - you have to ask Tobi, which is also not helpful.
Just one more reason to be happy to be out of the country, thanks vodacom.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
28 Jun 2024, 14:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Jun 2024, 14:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JD
Jaco D's updateReviewer Update
08 Jan 2025, 18:16- This contract is still running after several attempts for cancellation. We have not been contacted amd this has not been resolved.
JD
Jaco D's update08 Jan 2025, 18:16
Reviewer Update
- This contract is still running after several attempts for cancellation. We have not been contacted amd this has not been resolved.
