Cancelling Contract because I cant move down a package

<p>I went through a terrible restructuring last year and had no choice but to upgrade my package to Red as the minutes I was using and paying for due to being out of package minutes was very costly. This year hings have calmed down and I dont need all those minutes . I have over 600 minutes left a month which is a waste. I wanted to downgrade to a lower package and i was told I cant do that and i will be charged. No one seems to care that I have been a loyal paying customer for the past 18 years! I asked for a premature cancellation as frankly there are better products out there than vodacom accept you want to charge me 20 000 for cancelling. I dont mind paying for the phone but I refuse to pay for the contract fees that Im cancelling. Im cancelling because you are not meeting your end of our contract - service, you have forced me to look else where due to the lack of service! Why shold I be penalised for paying for a service and get the run around everytime I go into your stores or call your call centre. I want to cancel my contract, you are either going to assist me in down grading my account or you will subtract the contract monthly fee of the cancellation amount so that I can take my hard earned money somowhere else. If I dont get an answer this week I will take this to the public and the ombudsman as I feel you are not helping me at all. I cant afford this costly contract and asking to downgrade for a reason. You either loose me as a customer together with my family and friends or you help me out! My number is ********** 772 it is a company contract</p>