SS
Sipho S
1 reviews | Active since Sept 2009
02 Dec 2024, 09:22
Cancelling an expired contract has never been so difficult, Vodacom is taking us for a ride so they keep debiting after numbers calls to cancel contract and not upgrading
We have received your request to convert ******* to pre-paid. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.
For any queries, please call Cancellations on ***.
Kind regards Vodacom
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
02 Dec 2024, 10:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Dec 2024, 10:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
