1 reviews | Active since Nov 2016

29 Nov 2016, 09:28

Cancelling all my contracts

<p>My account was swopped over from autopage to vodacom and i was debitted from both sides. I ended up paying twice for my contract as vodacom was not able to find a fault. My debit order was then cancelled without notification. My account then went into arrears nd now I am on "pre legal". Ive been to the vodacom shop and Jerimiah said " we are an independent store and I have no access to check the outstanding ballance of the account", the service I received was so pathetic that they couldnt even call customer care for me. Most disgusting customer service I have ever received. I will be cancelling my contracts and I will move over to MTN. Now I have to pay reactivation fees and purchase a new sim which is bull****. Vodacom needs to start accepting their misshaps and start accounting for all the problems that they have caused. I havnt received a single call from Vodacom regarding this account. I need this sorted out with imidiate effect.</p>

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2016, 10:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team