Cancelling all my contracts
<p>My account was swopped over from autopage to vodacom and i was debitted from both sides. I ended up paying twice for my contract as vodacom was not able to find a fault. My debit order was then cancelled without notification. My account then went into arrears nd now I am on "pre legal". Ive been to the vodacom shop and Jerimiah said " we are an independent store and I have no access to check the outstanding ballance of the account", the service I received was so pathetic that they couldnt even call customer care for me. Most disgusting customer service I have ever received. I will be cancelling my contracts and I will move over to MTN. Now I have to pay reactivation fees and purchase a new sim which is bull****. Vodacom needs to start accepting their misshaps and start accounting for all the problems that they have caused. I havnt received a single call from Vodacom regarding this account. I need this sorted out with imidiate effect.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
