1 reviews | Active since Dec 2016

14 Dec 2016, 19:42

Cancelling a Vodacom contract is like trying to get water from a rock.

<p>I cancelled my Vodacom contract on 1 October and asked to change my number back to prepaid but after several calls and **** assurances, I am still on contract and not prepaid. I'm leaving the country on 16 Dec for 2 weeks so if it is still not resolved; I will not pay any bill that results from international roaming because I am *******ly being kept in this contract. I've been a Vodacom client since 2002 so I'm utterly disgusted with the way I have been treated.</p>

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2016, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team